Introduction

Eminent Tutoring LTD (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share personal information when you engage with our online and virtual tutoring services.

Information We Collect

We collect personal information from employees, customers, and students, including but not limited to:
Full name
Address
Email address
Date of birth
Phone number
Parents’ or guardians’ names (for minors)
Medical information (where necessary for student safety)
Educational history and progress reports
If you are simply browsing our website, we do not collect personally identifiable information. However, we may collect information through cookies and traffic data using IP addresses or other numeric identifiers to analyse website usage.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our tutoring services
• To comply with regulatory and legal obligations
• To communicate with you regarding lessons, scheduling, and service updates
• To improve our website and services
• To maintain internal records
• Your personal information will be securely stored in our online database and retained only as long as necessary for the purposes for which it was collected. Once your membership ends, we will keep your data securely for the required retention period before securely deleting it

Google Drive Usage for Lesson Work and Homework

Customers will be required to log in to Google Drive to access lesson work and homework. Based on Google Drive’s privacy settings, all users may be able to see the email addresses of other users. Eminent Tutoring LTD does not own any documents uploaded or created on Google Drive by users.
To protect your privacy, we strongly recommend creating a specific Gmail account solely for accessing Google Drive related to our tutoring services. This will help minimise exposure of your primary email address.

GDPR Compliance and User Responsibility

By using Google Drive for lesson work and homework, users consent to the potential visibility of their email addresses to other users based on Google’s sharing settings.

To align with GDPR requirements, users must acknowledge and accept the following:

Consent:

• Consent: By using Google Drive for lesson work and homework, users consent to the potential visibility of their email addresses to other users based on Google’s sharing settings.
• Data Processing Agreement: Google is an independent data processor. Users should review and accept Google’s privacy and data processing policies.
• Minimisation of Personal Data: Users are encouraged not to upload any sensitive or unnecessary personal data to Google Drive.
• Alternative Access Options: If users do not wish to use Google Drive, they may request alternative methods for accessing lesson materials.

Information Sharing and Disclosure

We do not sell or share your personal information with third parties except in the following circumstances:

• With your express permission
• Where required by law or regulatory authorities (e.g., HMRC, Ofsted)
• To comply with legal processes or enforce our rights
• To protect the safety of students, employees, or the public

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. These cookies collect traffic data and usage patterns but do not identify you personally. You may adjust your browser settings to disable cookies, though this may impact your experience on our website.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel only.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw consent for processing (where applicable)
• Lodge a complaint with a data protection authority if you believe your rights have been violated
• To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us via:
Email: info@eminent-tutoring.com
Phone: 07376247928
By using our services, you agree to the terms of this Privacy Policy.